Technical Support Engineer

Job Locations Parsippany, New Jersey, United States
Posted Date 3 months ago(2/27/2020 3:23 PM)
Requisition ID
# of Openings
Information Technology
Wallenius Wilhelmsen - United States


You thrive in a fast-paced environment. Working with people and technology is your passion. You strive for career growth and welcome challenging experiences.
You are Wallenius Wilhelmsen's future Technical Support Engineer.

Job Description

  • Level 1 and 2 on-site and remote End-User Support
    • Desktop Support (Desktop & Laptop Hardware, Windows 10 & Office 365 \ 2016)
      • Printers
      • Mobility
  • Continuous Improvement of IT environment to better operations
  • Coordination between WWs Internal \ External Customers and IT Management on major incidents, process improvement, and new requirements
  • Production floor and typical office environment support
  • Executive support as required
  • On-site and remote support of other WW offices as needed
  • Work with IT colleagues as part of a distributed international team


Job Requirements

  • Bachelor's Degree in a Computer/Information Systems major and 2+ years relevant experience, OR 3+ years of experience in a technical support role
  • CompTIA A+ Certification or equivalent knowledge
  • Other official certifications (Microsoft, Cisco, Dell, etc) will be an advantage
  • PC/Laptop Installs, Moves, Additions, Changes, and Troubleshooting
  • Help Desk Support
  • Excellent Knowledge of Windows Operating Systems (Windows 10)
  • Excellent Knowledge of MS Office Applications
  • Working Knowledge of networking including VPN and Wireless support
  • Printer Support
  • Handheld Scanner Support (Android & Windows CE based)
  • Third Party Application Support
  • Mobile Phones (iOS based)
  • Audio/Video Setups
  • Experience working closely with users, vendors, and all levels of management
  • Ability to travel up to 20%



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