• Customer Service Data Entry Specialist

    Job Locations Carlisle, Pennsylvania, United States
    Posted Date 2 months ago(5/3/2019 4:57 PM)
    Requisition ID
    # of Openings
    Customer Service
    1st shift
    Keen Transport
  • Overview


    Keen Transport, Inc. is currently seeking a qualified candidate to fill the role of Customer Service DataEntry Specialist within the Customer Service department at our Carlisle office. This position is responsible for the flow of accurate information to all Facility, Operations and Assembly personnel within the company, as well as manufacturers and customers.  This includes the collection and dispersal of information pertinent to timely pick up, transit, and delivery of freight, fulfilling customer requirements and following state and federal regulations pertaining to over-dimensional loads.  This position is also responsible for the development and maintenance of customer accounts.

    Job Description


    • Work with designated manufacturers and customers on product releases.
    • Use of computer keyboard for entering accurate load information and e-mail communication.
    • Courteous telephone manners, patience, and professionalism, with heavy customer contact during the day.
    • Able to organize and prioritize work with minimal supervision.
    • Problem resolution, decision making and general negotiation skills with customers.
    • Knowledge of geography and map reading ability.


    • Providing accurate and complete shipment information to customers as detailed by the order entry screen.
    • Review terms of payment with customers and advise of COD or pre‑payment requirements.
    • Advise Operations of special customer requirements such as air‑ride equipment, tarps, use of nylon straps, etc.
    • Verification that all documents necessary for pick up or deliveries are completed and easily accessible.
    • Establishment of specific pick up or delivery times and advance notice of special requirements such as crane loading or unloading, scheduling work crews, special delivery arrangements for weekend or evening deliveries, pier appointments, or expiration of pier "free time."
    • Advising customers of damage or shortage on units and providing appropriate documentation so that KTI isn't held responsible. Also, advise Safety Department of cargo damage and assist in required resolution.
    • Advise customers of delays in pick up or during transit that could result in delayed delivery.
    • Contacting customers on factory releases to determine if they are shippers or storage units and advising the facility of origin accordingly.
    • Providing directions and phone and fax numbers for pick up and delivery.
    • Completing entries in storage and inventory software when applicable, to include instructions and deadlines.
    • Updating order information to indicate changes in weight or dimension resulting from assembly work performed, including quoted charges in order history.
    • Release loads from storage and update information as to their configuration, or other changes made from original release information. Advise rates department of changes that may affect price quote or driver pay.
    • Become familiar with and advise customers of special hauling restrictions including but not limited to the Maryland Engineering Fee or special city or bridge restrictions.
    • Become familiar with Keen trailers and equipment and its uses.
    • Advise dispatch immediately of load re-consignments and changes to rates or billing as a result.
    • Familiar with rates and billing procedures to direct or handle customer inquiries.

    Job Requirements


    • High School diploma or equivalent, with business communication knowledge.
    • Customer Service experience required.
    • Transportation experience preferred, but not required.
    • Exposure or experience with TMW software is helpful.
    • Must meet attendance requirements: Monday – Friday, 8:00am-5:00pm shift with a one hour lunch break. Additional hours may be required during peak business periods.
    • Must be deadline oriented and able to work in a potentially stressful environment.
    • This is a clerical position, which requires no heavy lifting but will include some filing.
    • Ability to input orders and customer information continually during a regularly scheduled 8-hour workday.
    • Proficient in Microsoft Office package including Word, Excel, and Access. GroupWise e-mail package and general PC software knowledge.
      Must pass post-offer drug screen as a condition of hire


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